1. 24 HOUR MAINTENANCE SERVICE

Please direct all requests for maintenance to the Management Office. Staff is on duty or on call 24 hours a day. 

2. FIRE SAFETY

CONTACT THE FIRE DEPARTMENT FIRST, AND THEN MANAGEMENT OFFICE IF ANY FIRE OCCURS IN YOUR APARTMENT HOME.

Two of the most common causes of apartment fires are grease or range fires and fires caused by the careless disposal of cigarette ashes and embers. We have provided a fire extinguisher in each apartment building. Please follow the instructions on the fire extinguisher canister in the case of an emergency.

Grease or range fires can blaze up and get out of control very quickly.

NEVER POUR WATER ON A GREASE FIRE (USE FLOUR).

3. EMERGENCIES

Emergency calls will be taken care of immediately. Maintenance personnel are on call 24 hours a day. Non-emergency problems will be handled expeditiously in the normal course of business. If a problem arises after normal business hours, you may still call the office telephone and the answering service will contact either maintenance or the manager.

The following are considered an emergency:

1. Fire - dial 911 at once and then call the Management Office 

2. Sewer Back-Up

3. Flooding

4. Inoperable Heater

5. Electrical Failures - (that are not the result of a utility area-wide problem)

6. Toilet Failure - When there is only one toilet in the apartment. If you have one operating toilet, please wait until the next business day to contact the Management Office

4. SMOKE DETECTOR

IT IS ILLEGAL TO DISCONNECT OR TAMPER WITH THE SMOKE DETECTOR.

A smoke detector is installed in every apartment and operating when you move in. Your alarm may be sensitive to smoke caused by excessive broiling in your kitchen. Make sure you turn on the exhaust fan in your range hood when broiling to prevent setting off the alarm. It is a wise practice to check your smoke alarm monthly and replace batteries twice a year.

5. PREVENTATIVE MAINTENANCE

In order to maintain your community at its best and to prevent future problems, we have a preventative maintenance program that schedules maintenance items to be performed throughout the year in your apartment and on the property.

1. Changing of air conditioning and heating system filter.

2. Cleaning of heating/air conditioning units - exterior.

3. Testing of smoke alarms.

We will notify you in advance when your apartment has been scheduled for preventative maintenance.

6. PEST CONTROL

We have contracted a professional pest control company to service our apartment community. If you are allergic to the chemicals that may be used, please contact us in writing. If you have a pest problem, please contact our office.
Occasionally, it may be required that we treat every apartment in a building in order to get a severe problem under control. If this occurs, we will notify you that your cooperation is required at least 24 hours in advance.

7. YOUR STOVE/OVEN

To clean your stove regularly, use a spray-on or wipe-on oven-cleaning product, following the product instructions. The job will be much easier if you clean your oven before grease and food particles have a chance to burn on. Never use steel wool to clean the interior of your oven. It will severely scratch the surface and make the next cleaning more difficult. Soft Scrub works well to clean the stovetop without scratching the enamel. Periodically remove rings, drip pans, pan supports, and oven racks to soak overnight in liquid cleaner.

8. YOUR DISHWASHER

If your apartment is equipped with a dishwasher, never over-fill the soap dispenser. Your machine will not clean properly. Use only detergents specified for a dishwasher. Liquid detergents designed for handwashing dishes will over-suds and leak on the floor.

To clean the machine exterior: wipe with a warm, damp, sudsy cloth. Rinse and wipe dry. Avoid gritty or harsh cleaners.

Generally, the interior of the dishwasher is self-cleaning. However, after long usage a white film might develop. The tub should be wiped with a mild cleaning powder. The tub and strainer should be checked periodically for food build-up.

9. YOUR GARBAGE DISPOSAL

Keep cold water running before and during times the unit is operating. To sharpen the blades, insert ice cubes and run cold water while operating. To deodorize the unit, insert baking soda and run with cold water.

Do not use drain cleaning chemicals in your disposal. Do not put the following items in your disposal: bones, celery, onion peels, corn husks, rice, corn silks, coffee grounds, watermelon seeds, artichoke leaves, metal, glass, cloth or fish tank rocks. These items will damage and stop-up the kitchen sink.

If your disposal is not working, turn off the wall switch, check to see if there is a foreign object causing the problem, wait for a few minutes and push the reset button near the bottom of the disposal located under the sink. If the disposal still does not operate, call for maintenance repair.

10. YOUR CARPET AND FLOOR TILE

Your carpet will look better and last longer if taken care of properly. Vacuum at least once a week to remove soil and keep the pile standing. Place plants on saucers or trays to prevent water damage.

Act quickly when anything is dropped or spilled to remove stains before they dry or set.

Notify the Management Office if there are stains that you cannot remove. Red stains such as wine, red fruit juice, or red candle wax may be permanent. Your floor tile should be regularly mopped or cleaned with a mild, ammonia-based floor cleaner or a no-wax floor product.

11. YOUR MINI-BLINDS AND/OR VERTICALS

For the most pleasant and consistent appearance throughout the community, mini-blinds and/or verticals have been provided in your apartment. The mini-blinds/verticals can be easily cleaned with a feather duster or a damp washcloth.

Your mini-blinds and/or verticals can become permanently damaged through unnecessary bending of the individual slats. Please us the wand or cord to operate them properly.

12. YOUR AIR CONDITIONER AND HEATER

If your apartment is furnished with an air conditioning/heating system, you can control the temperature in your apartment efficiently by using the thermostat. Please allow time for the thermostat to react to the adjustment. Please do not set the thermostat below seventy (70) degrees. This will cause the system to freeze up.

Our maintenance staff will replace Heating/air conditioning filters when you move-in and on a regularly scheduled maintenance program.

Your system will operate most efficiently if you:

1. Set the thermostat for moderate temperatures.

2. Keep your front door and windows closed when the system is on.

3. Keep the blinds closed during the hottest part of the day in the summer.

4. Open your vents in each room for maximum airflow.

5. Do not block vents or the air return grill (filter)

13. LIGHT BULBS

Light bulbs will be provided and operating in all fixtures when you move into your apartment. You are responsible for the replacement of light bulbs (both inside and outside your apartment), thereafter, with the exception of the exterior house light fixtures. If exterior house lighting goes out, please contact the Management Office immediately.


14. YOUR FIREPLACE

If your apartment has a fireplace, it is the type that has a gas log that is turned on by a switch. Do not attempt to burn any items since this is a decorative fireplace only.